Urban Buck Exchange & Refund Policy
At Urban Buck, we aim to provide a seamless shopping experience. If you face any issues with your order, you can request an Exchange or Refund under the following conditions:
Eligibility for Exchange or Refund:
- Damaged Product: If the item received is damaged.
- Wrong Product: If the product does not match your order.
- Late Delivery: If the product is delivered late (Refund only).
How It Works:
Return the Product
- Deliver the item to our warehouse within 7 days of receiving it.
- Warehouse Address:
5401 NW 72nd Ave, Miami, FL 33166-4941
Warehouse Label: CFS – EZI – Urban Buck
Processing Your Request
- Exchange: Once we receive your returned item, we will ship the replacement immediately. Delivery takes 4-7 business days.
- Refund: Refunds are processed within 4-5 business days via bank transfer after we receive the returned item.
Policy Duration
You can request an exchange or refund within 30 days of receiving your order.
Contact Us
For support, email us at Support@urbanbuck.com.
Thank you for choosing Urban Buck!
